NexaChat Demo
Terms of Service

Privacy Policy

Last updated: February 04, 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, connect a messaging platform, or contact us for support. This includes your name, email address, and messaging platform credentials.

2. Data We Process

Through your connected messaging platforms, we process the following data to provide our services:

  • Contact information (display names, profile pictures)
  • Message content for auto-reply and AI processing
  • Conversation metadata (timestamps, message counts)
  • Analytics data (daily statistics, usage patterns)

3. How We Use Your Information

We use the information to provide, maintain, and improve our services, including processing messages through your connected platforms, managing auto-replies and AI responses, and generating analytics reports.

4. Data Security

We implement industry-standard security measures to protect your data. All API credentials are encrypted at rest. We use HTTPS for all data transmission. Access to your data is restricted to authorized personnel only.

5. Data Retention

We retain your data for as long as your account is active. You can request data deletion at any time by contacting us. Upon account deletion, all associated data will be permanently removed within 30 days.

6. Contact Us

If you have questions about this Privacy Policy or your data, please contact us through your admin dashboard or email us at the address provided in your account settings.